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My bank/credit card statement online says that you charged my account, but I didn't receive a confirmation

If you tried to buy tickets online but your purchase wasn't completed because the address you entered didn't match the address your bank has on file, we declined the sale.

You will see a temporary hold on the funds when you look at your bank/credit card statement online. This occurs because our system tried to charge your card.

Because the address you entered didn't match the address the bank has on file for you, the sale did not meet our purchase criteria and was therefore declined. It is YOUR bank that is temporarily holding these funds (not us) and they are typically released within 24-48 business hours.

The Address Verification Service (AVS) is a system designed by bankcard processors to aid in the detection of suspicious credit card transaction activity. AVS matches billing address information provided by the cardholder with the cardholder’s billing address on file at the credit card issuing bank. The processing network then sends an AVS response code indicating the results of the match to the payment gateway.

Based on our AVS rejection settings, the transaction is accepted or rejected. It is possible for a card to be authorized at the card issuing bank and then declined due to our AVS settings. If this happens, you could mistake this authorization for a charge as the authorization reduces your available limit. However, a transaction declined for AVS will not settle and you will not be charged.

To check and see if your order went through, login to your account and click on View My Order History. You will be able to view a list of completed purchases.

If you have any questions please call 404-897-2388

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